neobet Privacy Policy

1. Introduction

neobet is committed to protecting the privacy and security of all personal data belonging to players who use our platform. This Privacy Policy describes how we collect, use, store, disclose, and otherwise process your personal information in connection with your use of the neobet website and services.

This policy applies to all individuals who visit the neobet website, register a player account, make deposits, place bets, or otherwise interact with neobet's services. By registering an account or continuing to use the neobet platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.

This Privacy Policy should be read alongside the neobet Terms & Conditions and the neobet Responsible Gaming policy, both of which are incorporated by reference and govern your overall use of the platform.

2. Data Controller

For the purposes of applicable data protection standards, neobet acts as the data controller in respect of all personal data processed in connection with the platform's operations. As data controller, neobet determines the purposes for which, and the means by which, your personal data is processed.

If you have any questions, concerns, or requests in relation to the way neobet handles your personal data, you may contact our data protection team using the contact details set out in Section 16 of this policy.

3. Data We Collect

neobet collects the following categories of personal data, depending on how you interact with the platform:

Category	Examples	Purpose
Identity Data	Full legal name, date of birth, NID number, passport number	Account registration, KYC verification, age verification
Contact Data	Email address, mobile number, residential address	Account communication, support, transaction notifications
Financial Data	bKash/Nagad/Rocket wallet number, bank account details, transaction history	Processing deposits and withdrawals, fraud prevention
Technical Data	IP address, device type, browser type, operating system, session logs	Platform security, fraud detection, user experience improvement
Usage Data	Pages visited, games played, bet history, session duration, feature interactions	Responsible gaming monitoring, platform optimisation, personalisation
Communications Data	Support chat transcripts, email correspondence, feedback submissions	Customer service, dispute resolution, quality assurance
Marketing Preferences	Opt-in/opt-out status, preferred communication channel, promotional interaction history	Delivering promotional offers to consenting players only

4. How We Collect Your Data

neobet collects personal data through the following means:

• Direct collection: Data you provide when you register an account, complete KYC verification, make a deposit or withdrawal, contact support, or participate in a promotion.
• Automated collection: Technical and usage data collected automatically when you visit the neobet website, including through cookies, web beacons, log files, and similar tracking technologies. See Section 8 for full details on our cookie practices.
• Third-party sources: Data received from payment providers (such as bKash, Nagad, and Rocket) to confirm transaction completion; data from identity verification service providers used to assist with KYC compliance; and, where applicable, data from responsible gaming registers to identify self-excluded players.
• Publicly available sources: In limited circumstances, neobet may verify information you provide against publicly available records to ensure accuracy and prevent fraud.

5. How We Use Your Data

neobet uses the personal data it collects for the following purposes:

• Account management: To register and maintain your neobet player account, authenticate your identity at login, and manage account settings and preferences.
• Transaction processing: To process deposits, withdrawals, and bet settlements accurately and in a timely manner using your chosen payment method (bKash, Nagad, Rocket, Visa, Mastercard, and others).
• Identity verification (KYC): To verify your age and identity in accordance with our responsible gaming obligations and anti-fraud procedures, and to comply with applicable legal requirements.
• Customer support: To respond to your queries, resolve disputes, and provide assistance through live chat, email, and WhatsApp.
• Responsible gaming: To monitor betting and gaming patterns for indicators of problem gambling, enforce account restrictions including self-exclusion and deposit limits, and provide appropriate support resources.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, unauthorised account access, and other illegal or prohibited conduct.
• Marketing communications: To send promotional offers, bonus notifications, and platform updates to players who have opted in to receive such communications. You may opt out at any time.
• Platform improvement: To analyse usage data, identify technical issues, and improve the neobet platform's functionality, design, and user experience.
• Legal compliance: To meet legal, regulatory, and contractual obligations applicable to the operation of an online betting platform.

6. Legal Basis for Processing

neobet processes your personal data only where a valid legal basis exists to do so. The primary legal bases on which neobet relies are:

• Contractual necessity: Processing required to enter into and perform the contract with you — i.e., to provide the neobet betting and gaming service you have registered for.
• Legal obligation: Processing required to comply with applicable legal requirements, including anti-money-laundering obligations, age verification mandates, and fraud prevention duties.
• Legitimate interests: Processing carried out in pursuit of neobet's legitimate business interests, including fraud detection, platform security, and analytics, provided those interests are not overridden by your fundamental privacy rights.
• Consent: Processing based on your freely given, specific, and informed consent — primarily used for marketing communications. Where consent is the legal basis, you have the right to withdraw it at any time without affecting the lawfulness of processing carried out prior to withdrawal.

7. Sharing Your Data

neobet does not sell your personal data. We share personal data only in the following limited circumstances and only with parties who are contractually required to handle it with appropriate confidentiality and security measures:

• Payment service providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard — solely for the purpose of processing your deposits and withdrawals.
• Identity verification providers: Third-party KYC service providers who assist neobet in verifying player identities and ages as part of our compliance procedures.
• Game technology providers: Game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, and Spribe receive limited session data necessary to deliver their games within the neobet platform.
• IT and hosting providers: Cloud infrastructure and hosting providers who store platform data on neobet's behalf under strict data processing agreements.
• Legal and regulatory authorities: Where required by law, court order, or regulatory request, neobet may disclose personal data to law enforcement agencies, regulators, or judicial authorities.
• Fraud prevention agencies: Where neobet suspects fraudulent or unlawful activity, relevant data may be shared with specialist fraud prevention organisations or financial intelligence bodies.

8. Cookies & Tracking Technologies

neobet uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files placed on your device that allow us to recognise your browser across sessions, maintain your login state, analyse platform usage, and deliver a personalised experience.

The categories of cookies used by neobet include:

• Strictly necessary cookies: Essential for the platform to function. These cannot be disabled without breaking core functionality such as login sessions and account security.
• Performance and analytics cookies: Used to understand how players interact with the platform — which pages are visited most, how long sessions last, and where errors occur. This data is used in aggregate and does not identify individual users.
• Functional cookies: Remember your preferences such as preferred language, currency display, and responsible gaming settings so that you do not need to re-enter them on each visit.
• Session security cookies: Used to maintain the integrity of authenticated sessions, protect against cross-site request forgery, and prevent unauthorised account access.

You may adjust your browser settings to refuse or delete cookies at any time; however, disabling certain cookies may impair the functionality of the neobet platform.

9. Data Retention

neobet retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or for such longer period as may be required by applicable legal and regulatory obligations. The following general retention periods apply:

• Account data and KYC documents: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with anti-money-laundering record-keeping requirements.
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction.
• Betting and gaming history: Retained for a minimum of three (3) years following the relevant bet or game session.
• Customer support correspondence: Retained for two (2) years from the date of last interaction, unless the correspondence relates to an open dispute or legal matter, in which case it is retained until the matter is resolved.
• Marketing preferences and consent records: Retained for three (3) years from the date of last consent update or last platform interaction, whichever is later.
• Technical and usage logs: Retained for a rolling period of thirteen (13) months for security and analytics purposes, then deleted or anonymised.

When personal data is no longer required, neobet will delete it securely or anonymise it so that it can no longer be attributed to you as an individual.

10. Data Security

neobet implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, disclosure, or destruction. These measures include:

• SSL/TLS 256-bit encryption for all data transmitted between your device and the neobet platform.
• Encryption at rest for all sensitive data stored on neobet servers, including identity documents, financial information, and authentication credentials.
• Strict access controls limiting employee access to personal data to those who have a legitimate need to access it in the course of their role.
• Regular security audits, penetration testing, and vulnerability assessments carried out by qualified security professionals.
• Automated monitoring systems that detect and alert on suspicious access patterns and potential data breaches in real time.
• Incident response procedures that ensure any confirmed data security incident is investigated promptly and, where required, reported to relevant parties.

11. Your Rights

Subject to applicable law, you hold the following rights in respect of your personal data held by neobet. You may exercise any of these rights by contacting our support team using the details in Section 16:

neobet will respond to all valid data rights requests within a reasonable timeframe. In some cases, neobet may need to verify your identity before processing a request in order to protect your data from unauthorised access.

12. Children's Privacy

The neobet platform is strictly for adults aged 18 and above. neobet does not knowingly collect personal data from individuals under the age of 18. If we become aware that personal data has been submitted by or on behalf of a minor, we will delete that data immediately and close the associated account without delay.

Parents and guardians who believe that their child may have registered an account on neobet should contact our support team immediately so that appropriate action can be taken.

13. International Data Transfers

neobet's platform serves players in Bangladesh and is operated by an internationally based entity. As a result, your personal data may be transferred to, stored in, or processed in countries outside Bangladesh. When such transfers occur, neobet takes appropriate steps to ensure that your data receives a level of protection consistent with applicable data protection standards.

Where personal data is transferred to third-party processors located outside Bangladesh, neobet ensures that adequate safeguards are in place, including contractual data processing agreements that impose obligations on the recipient consistent with those set out in this Privacy Policy.

14. Third-Party Links

The neobet platform may, from time to time, display references to payment providers, game studios, or sporting bodies. This Privacy Policy applies solely to the neobet platform and does not extend to any third-party websites, services, or applications. neobet is not responsible for the privacy practices of any third-party operator, and we encourage you to review the privacy notices of any third-party service you interact with independently of neobet.

15. Updates to This Privacy Policy

neobet reserves the right to update this Privacy Policy at any time in response to changes in applicable law, our data processing practices, or the services we offer. When material changes are made, we will notify registered players via email or through an on-screen notification upon their next login. The updated policy will be published on this page with a revised effective date.

We encourage all neobet players to review this Privacy Policy periodically to remain informed about how we protect their personal data. Continued use of the platform following notification of an update constitutes acceptance of the revised policy.

16. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way neobet processes your personal data, please contact our support team. All contact details are provided as plain text and are not clickable links:

• Email: [email protected]
• WhatsApp: +880 1700 000000 (available 9 AM – 11 PM BST)
• Live Chat: Available 24/7 directly within the neobet platform

When submitting a data rights request, please include your registered account email address and a description of the request so that we can process it efficiently.