neobet Terms & Conditions

1. Definitions

In these Terms & Conditions, the following definitions apply unless the context clearly requires otherwise:

• "Platform" means the neobet website accessible at https://neobet.bio and any associated mobile-optimised interfaces.
• "Player" / "User" / "You" means any individual who has registered an account on the neobet Platform.
• "Account" means the registered player account maintained by neobet on behalf of a Player.
• "BDT" / "৳" means Bangladeshi Taka, the currency in which all neobet account balances and transactions are denominated.
• "Bonus Funds" means promotional credits, free bet credits, or any non-cash benefit awarded to a Player by neobet subject to applicable wagering requirements.
• "Wagering Requirement" means the number of times a Bonus Fund amount must be wagered before it or any associated winnings may be withdrawn.
• "Prohibited Jurisdiction" means any country or territory from which access to and use of the Platform is explicitly restricted under applicable law.

2. Acceptance of Terms

By completing the registration process on neobet, depositing funds, or placing any bet or wager, you confirm that you have read, understood, and unconditionally agreed to these Terms & Conditions, along with the neobet Privacy Policy and Responsible Gaming Policy, each of which is incorporated into these Terms by reference.

These Terms constitute the entire agreement between you and neobet with respect to your use of the Platform and supersede all prior representations, understandings, or agreements, whether oral or written. neobet reserves the right to update or amend these Terms at any time. Continued use of the Platform following notification of any amendment constitutes your acceptance of the revised Terms.

3. Eligibility

Access to and use of the neobet Platform is strictly limited to individuals who meet all of the following eligibility criteria:

• You are at least 18 years of age. neobet operates an absolute 18+ policy across all products and services.
• You are accessing the Platform as an individual acting on your own behalf and not as an agent, representative, or proxy for any other person.
• You are not a resident of any jurisdiction in which online gambling is explicitly prohibited by applicable law.
• You are not a current or former employee, contractor, agent, director, or officer of neobet, nor an immediate family member of such a person.
• You have not previously had an account suspended or permanently closed by neobet for violation of these Terms.

4. Account Registration

To access the full range of neobet services, including sports betting, live casino, and slots, you must register a Player Account. Registration requires you to provide accurate, current, and complete information including your full legal name, date of birth, residential address, mobile number, and a valid email address.

You must not impersonate any other person or provide false information during registration. neobet reserves the right to reject any application for registration at its absolute discretion without obligation to provide reasons.

• Each individual may hold only one active neobet account. Operating more than one account — whether directly or through a third party — is prohibited and constitutes a material breach of these Terms.
• Your account credentials, including your username and password, are personal to you. You must not share them with any third party.
• You are solely responsible for all activity conducted through your account, whether or not you authorised that activity.
• You must notify neobet support immediately if you believe your account has been accessed without your authorisation.

5. Account Verification (KYC)

neobet operates a Know Your Customer ("KYC") verification process in accordance with responsible gaming and anti-fraud standards. We may request identity verification documents at any stage, including at registration, upon making a withdrawal request, or when account activity triggers a review.

Documents that may be requested include, but are not limited to: a government-issued national identity card (NID), passport, or driving licence; proof of residential address (utility bill or bank statement dated within 90 days); and proof of the payment method used (e.g., a screenshot of your bKash or Nagad wallet showing your registered mobile number).

Failure to provide satisfactory verification documents within the timeframe requested by neobet may result in the temporary suspension of withdrawal capabilities or, in cases of suspected fraud, the suspension of the account in its entirety pending investigation.

6. Deposits

Deposits to your neobet account are accepted via the following payment methods: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard. All deposits are processed in Bangladeshi Taka (BDT). The minimum single deposit amount is ৳500.

Deposits made via bKash, Nagad, and Rocket are typically credited to your neobet account within minutes of the transaction being confirmed by the respective payment provider. neobet does not charge a transaction fee on deposits, though your payment provider may apply its own charges.

• Deposits may only be made from payment accounts or cards registered in your own name. Deposits from third-party accounts are strictly prohibited.
• neobet reserves the right to refuse or reverse any deposit that cannot be verified as originating from a payment method registered to the account holder.
• neobet will not be liable for any deposit delays caused by technical issues on the part of a third-party payment provider.

7. Withdrawals

Withdrawal requests may be submitted at any time via the neobet cashier. All withdrawals are processed in BDT and returned to the payment method most recently used to deposit, subject to the minimum withdrawal threshold and any applicable verification requirements.

neobet aims to process withdrawal requests promptly. Processing times may vary depending on the payment method selected and whether any additional verification is outstanding. In all cases, neobet will communicate any delays to the Player via the registered email or support channel.

• Withdrawals are subject to completion of KYC verification. If your account has not been fully verified, withdrawal processing may be held pending receipt of required documents.
• Bonus Funds and any winnings generated solely from Bonus Funds are not withdrawable until all applicable Wagering Requirements have been satisfied.
• neobet reserves the right to apply enhanced due diligence checks to any withdrawal request that it considers unusual in size or frequency, consistent with anti-money-laundering obligations.
• neobet does not charge a withdrawal fee, though your payment provider may apply its own charges.

8. Betting Rules

All sports bets placed on neobet are subject to the specific rules applicable to the relevant sport, competition, and market. It is the Player's responsibility to review the applicable rules before placing any bet. General betting rules applicable across all sports on neobet include the following:

• Bets are accepted at the odds displayed at the time the bet is confirmed by neobet. Odds are subject to change at any time prior to bet confirmation.
• Once a bet has been confirmed and a bet reference number has been issued, the bet cannot be cancelled or modified except where neobet's specific cancellation policy provides otherwise.
• In the event that an event is abandoned, postponed, or cancelled, neobet's void/refund policy for the relevant sport and market will apply. Void bets are returned to the Player's account balance at stake value.
• neobet reserves the right to void any bet placed on an event where the outcome was known at the time the bet was placed, or where there is evidence of match manipulation or corrupt activity.
• Maximum payout limits apply per event and per market. These limits are displayed in the relevant betting section. Bets that would result in a payout exceeding the stated limit will be accepted only up to the maximum payout amount.
• In the event of a manifest error in the odds displayed — whether caused by a technical fault, data feed error, or human error — neobet reserves the right to void any bets placed at the incorrect odds.

9. Casino & Games Rules

neobet's casino and games offering includes live dealer tables, slots, and instant-win games provided by third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, and Spribe, among others. Each game is governed by its own individual rules, which are accessible within the game interface.

• All casino games use certified random number generation (RNG) or live dealer mechanics. neobet does not manipulate game outcomes.
• In the event of a disconnection during a live game round, the outcome of that round will be determined according to the rules of the relevant game and the records held by the game provider's servers. neobet's records shall be the definitive record in the event of any dispute.
• neobet reserves the right to remove, add, or modify games in its casino and slots lobby at any time without prior notice.
• Winnings from casino games are credited to your real-money balance immediately upon the game round concluding, subject to any applicable Wagering Requirement where the bet was placed using Bonus Funds.

10. Bonuses & Promotions

neobet offers a range of bonuses and promotional offers to eligible Players. Each offer is subject to its own specific terms, which are published alongside the relevant promotion. The following general conditions apply to all neobet bonuses and promotions unless otherwise stated:

• Bonuses are available to eligible registered Players only. neobet reserves the right to exclude any Player from receiving a bonus or promotion at its absolute discretion.
• Bonus Funds must be wagered in accordance with the applicable Wagering Requirement before any associated cash balance or winnings may be withdrawn.
• Welcome bonuses and first-deposit offers are available to new Players only and are limited to one per household, device, IP address, and payment method.
• Bonuses may not be combined unless the relevant promotional terms explicitly permit it.
• neobet reserves the right to withdraw, amend, or cancel any bonus or promotion at any time. Where a bonus has already been credited to a Player's account, any amendment will not affect the already-credited amount.
• Any Player found to be abusing the bonus system — including through use of multiple accounts, coordinated betting patterns designed to extract bonus value, or other forms of bonus abuse — will have their bonus voided, winnings forfeited, and account suspended.

11. Responsible Gaming

neobet is firmly committed to promoting responsible gambling among all Players. We provide a suite of self-service responsible gaming tools accessible directly from your account dashboard, including deposit limits, loss limits, session time limits, cool-off periods, and self-exclusion. We strongly encourage all Players to make use of these tools proactively.

If you believe that your gambling habits are causing harm to yourself or others, we urge you to contact the neobet support team immediately. Our team is trained to assist Players who may be experiencing problem gambling and can activate account restrictions on request without delay. You may also visit the neobet Responsible Gaming page for full details of available tools and external support resources.

• Self-exclusion requests are permanent for the duration of the exclusion period selected. During a self-exclusion period, neobet will not send promotional communications to the excluded Player.
• neobet will honour all self-exclusion requests promptly. Processing typically occurs within 24 hours of a request being submitted to support.
• Players on self-exclusion may not attempt to open new accounts or circumvent the exclusion. Any account opened in circumvention of a self-exclusion will be immediately closed and any funds returned.

12. Prohibited Activities

The following activities are strictly prohibited on the neobet Platform. Engaging in any prohibited activity constitutes a material breach of these Terms and may result in immediate account suspension, voiding of bets and winnings, and referral to relevant authorities where appropriate:

• Registering or operating more than one neobet account.
• Providing false, misleading, or incomplete information during registration or verification.
• Using the Platform while under 18 years of age.
• Depositing funds derived from criminal activity or using the Platform to launder money.
• Using automated scripts, bots, artificial intelligence tools, or any other automated means to place bets or interact with the Platform without neobet's express written consent.
• Exploiting software bugs, technical errors, or pricing errors in the Platform's odds or game results.
• Engaging in any form of match-fixing, corrupt activity, or insider trading in relation to any event offered for betting on neobet.
• Attempting to reverse-engineer, decompile, or interfere with the technical operation of the neobet Platform.
• Harassing, threatening, or abusing neobet staff or other users of the Platform.

13. Intellectual Property

All content on the neobet Platform, including but not limited to text, graphics, logos, button icons, images, audio clips, data compilations, software, and the overall compilation of content, is the property of neobet or its content suppliers and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable licence to access and use the Platform solely for personal, non-commercial entertainment purposes. You must not reproduce, distribute, modify, display, perform, or otherwise exploit any content from the neobet Platform without prior written permission from neobet.

14. Limitation of Liability

To the fullest extent permitted by applicable law, neobet and its officers, directors, employees, agents, and partners shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Platform, including but not limited to loss of profits, loss of data, loss of goodwill, service interruption, or computer damage.

neobet's total aggregate liability to you for any claim arising from or related to your use of the Platform shall not exceed the total amount of real-money funds held in your neobet account at the time the relevant claim arises.

neobet does not warrant that the Platform will be uninterrupted, error-free, or free of viruses or other harmful components. The Platform is provided on an "as is" and "as available" basis without warranties of any kind, either express or implied.

15. Privacy & Data

neobet collects, processes, and stores personal data in accordance with its Privacy Policy, which is available at neobet Privacy Policy. By registering an account, you consent to neobet's collection and use of your personal data as described in the Privacy Policy.

neobet implements industry-standard security measures, including SSL 256-bit encryption, to protect personal data transmitted between your device and the Platform. However, no method of electronic transmission or storage is 100% secure, and neobet cannot guarantee absolute data security.

16. Amendments to These Terms

neobet reserves the right to amend, update, or replace these Terms & Conditions at any time. Where amendments are material, neobet will provide reasonable notice to registered Players via email or an on-screen notification upon next login. The amended Terms will be published on this page with an updated effective date.

Your continued use of the Platform following notification of any amendment constitutes your unconditional acceptance of the revised Terms. If you do not accept the revised Terms, you must cease use of the Platform and may request the withdrawal of any remaining balance in your account.

17. Governing Law & Dispute Resolution

These Terms & Conditions shall be interpreted in accordance with internationally recognised principles of contract law applicable to online gaming platforms. In the event of any dispute between you and neobet arising out of or in connection with these Terms, the parties agree to attempt to resolve the matter amicably through the neobet customer support process in the first instance.

If a dispute cannot be resolved informally within 30 days of being raised with neobet support, either party may refer the matter to binding arbitration. neobet's decision on all matters relating to game outcomes, bet settlement, and account management shall be final and binding, subject only to manifest error.

18. Contact

If you have any questions regarding these Terms & Conditions, please contact the neobet support team through the following channels. Note that all contact details are provided for informational purposes only and must not be used as clickable links:

• Email: [email protected]
• WhatsApp: +880 1700 000000 (available 9 AM – 11 PM BST)
• Live Chat: Available 24/7 via the neobet Platform